
AI and change: plan, don’t panic
We meet with business leaders every week who are worried or confused about AI. And while there are a lot of unknowns, the best approach is the same one we’ve
My grandma lived to the ripe old age of 99, literally months shy of hitting the century.
At less than half that age, I find it hard to fathom being here for that long. The experiences you clock up, the things you learn, the varied people you meet and have to navigate.
When we would talk, both of us adults, me keen to listen, her keen to chat in her quiet, croaky voice, with her soft cheeky smile, I loved to hear about what she lived through. The introduction of electricity and running water to her home, the evolution of cars, and even later in life, airplane travel becoming common, computers and phones becoming necessities, the wonders of the internet (the latter of which she marvelled at when we skyped).
She told great stories about change, she let us in on her adventures to the city and to the beach for the first time as a young woman, she excitedly gossiped about the infamous murderer who lived on her road, and the hard work everyone had to do just to get by.
I love to imagine her, younger, fitter, stronger, still smiling cheekily as she got about her day.
It’s thinking about everything she experienced that makes me wonder why we don’t embrace older people more in our workplaces.
Sure, at 99 Gram was a good 30 years or more past wanting to sit at a desk, but 40 or 45 years younger, she would have been hard-pressed to find a workplace that would value her knowledge, skills and experience, even if she had the quals to match.
I recently spoke to a friend; she’s an ex-CEO, highly skilled, beloved still by her past teams, and from all accounts, she’s a bloody good leader. She has recognised qualifications, she upskilled frequently including a new degree in the last decade, keeps up with tech, is multi-lingual, and has extensive knowledge of how businesses survive pressure and struggle, and how they thrive.
She’s got everything an employer should want.
But… she can’t get a job because she’s hit her late 50s.
Research shows my friend isn’t alone, in fact, from just a study of my own network, a lot of the people who I have worked with who are 10-20 years older than I am now, have faced the same struggle. Women more than men.
The Australian Human Rights Commission reports ‘almost 1 in 4 employers consider workers in their 50s ‘old’ and are reluctant to hire people over 50 despite skills shortages’.
The Australian HR Institute tells us only 56% are open to hiring workers aged 50–64, despite struggling to get the right people.
A Voice of Experience study shared that 53% of Australians aged 50+ experienced age discrimination when applying for jobs.
And when we talked to recruiters to find out what exactly the problem is, they cited two issues above and beyond anything else:
Now, what’s interesting about the first one is if we look at the stats, people aged 45 to 64 remain in a job on average 6 years and 8 months. In contrast, those aged under 25 spend an average of just 1 year and six months in a job before they move on. People my age last on average 4 years.
If we dive a little further, and look across an array of studies, we see productivity remains fairly flat regardless of age, though older workers are seen to be more reliable and better able to cope with stress than their younger colleagues. In a movement that is fundamentally changing workplaces, more young people are looking for flexibility, balance and reward. Older people are looking for a job.
The second factor, ‘keeping up with the latest’ is obviously a little different in that most millennials and younger people are digital natives, while our older friends aren’t.
Those just below my age grew up with smart phones, and social media basically from birth. Even at the top end of the millennial group, I’ve had internet most of my memorable life, got my first phone at 14 and graduated from MySpace to Facebook by my early 20s.
In school, I learned to code and build basic websites, in Uni, I learned how to run social media campaigns and build games, and now I’ve adopted and adapted to the use of AI beyond simple chat, faster than a lot of others.
Sure, younger people have an advantage there. But take a look around, up to 35% of influencers on Insta and Facebook are over the age of 40, with Tik Tok numbers also growing. They have hundreds or thousands, if not millions of followers, and they create daily content that goes viral.
Tech isn’t just for the ‘kids’.
Many ‘mature’ people have embraced technology with energy and excitement, using it in both their personal lives and every day in their professional lives. If their jobs require more extensive use, like marketers and community managers, they probably have the hang of it better than the kids many of them are raising.
Book. Cover. Not always clearly connected.
Digitally native or not, age comes with something you can’t just buy at the shops or learn in school: experience.
If you ever watched ‘The Intern’ with Anne Hathaway and Robert De Niro, you know what I mean. Hathaway was young and on the cutting-edge, yet when it came to the big obstacles, she was green and somewhat lost. De Niro, a 70+ year old intern, shone by delivering to her the guidance and wisdom only experience can bring.
The really interesting reality is, in Australia, more than 500,000 small and medium businesses are run by leaders aged over 60, exactly the group that is being locked out of roles that sit right under that leader, more often than not, by middle managers who are younger.
It begs the question, do those younger managers not understand the power that experience can bring because they haven’t been exposed to it? Do they put too much emphasis on the hard, tech skills, and not enough on the soft skills that make good team mates, good leaders, good workers?
Similarly, is enough being done to communicate and promote what more mature people can bring to the table?
Recently I saw a truly awful ad (Government maybe?), that tried to do just this but failed miserably, if anything reinforcing the stereotypes. So possibly, the PR machine for this demographic just hasn’t swung into action well enough and their brand crisis isn’t being dealt with effectively.
What we do know is diversity brings better results. It has been proven over and over again in research, and it applies to older people just as it does to gender, race and socio-economic background. The more diverse perspectives, angles, approaches combined in a respectful and open environment, the more the business thrives.
Not so long ago, I turned 40, and a friend said to me ‘Don’t worry (I wasn’t worried), 40 is the new 30’.
So, if that’s the case in society outside of work, why can’t it be the same inside of work? Why can’t we welcome and embrace the talent, the know-how, the insight of people in their 50s like they’re in their 40s, and those in their 60s like they are in their 50s?
Age doesn’t make you outdated, it makes you valuable.
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