In 2011, Adobe made a bold move.
At the time, Adobe’s core business was selling packaged software — Photoshop, Illustrator, InDesign — all delivered in boxed discs and one-off licenses. It was a successful model, but one with limitations: revenue was lumpy, updates were slow, and piracy was rampant.
So Adobe’s executive team made a radical decision: transition the entire business to a cloud-based subscription model. No more discs, no more one-off purchases. A complete reinvention of how the company created, sold, and supported its products.
From the outside, it sounded logical. But inside, it was likely terrifying.
The change could mean short-term revenue loss, a total rethink of operations, and a wave of internal resistance. Sales teams were probably hesitant, product teams would be stretched, investors likely panicked. The stock dropped more than 10%.
And yet, the leadership team stayed the course.
They knew they hadn’t just built a strategy, they’d built belief.
Before launching anything externally, they spent months aligning internally; making sure every team understood the why, and that every leader was equipped to answer the tough questions, guide their people, and hold the line.
They didn’t hand out a strategy and say ‘go’. They held workshops, simulations, and peer reviews. They mapped out tough conversations in advance. And they gave their senior leaders the tools and language to own the strategy with confidence so that when it went public, it wasn’t just the CEO carrying the message. It was everyone.
The result?
By 2017, Adobe had not only fully transitioned to the subscription model — it had increased its revenue significantly, and its stock price, and become a benchmark for digital reinvention.
Great strategy doesn’t survive on paper. It survives in the hands of leaders who own it, teach it, and carry it, all the way through.
In your business, those leaders have to be you!